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COVID-19 measures

important information for your stay

things to knwo & booking information

Check-In / Check-Out

The rooms are available at 2 p.m. and the apartments at 4 p.m. at the day of arrival. Let us know if you arrive after 7 p.m. At the day of departure the rooms and apartments are available latest until 10 a.m.

Deposit

To fix your reservation we require a deposit of 40% of the total price. If the deposit don't arrive in time your reservation is invalid.

 

Arrangement

On delayed arrival or preterm departure we have to invoice the total price of your stay.

 

Final cleaning

We clean the apartments every day. We only ask our guests to do the washing up and cleaning of the kitchen themselves.

For the apartments there is a onetime final cleaning of Euro 50,- till Euro 70,-.

Bank account

Renate Schiefer, Sparkasse Sölden
IBAN AT64 2050 2000 0085 8902  / BIC (swift code) SPIMAT21XXX

 

Payment options

You can pay cash, with credit card (VISA or MASTERCARD) or with ATM card.

Pets

are not allowed.

 

Local tax

Additional to the room rate there is a local tax of Euro 3,50 per person/day. Children up to 15 years are exempt.

Smoking

It's not allowed to smoke in our accomodation.

 

Cancellation conditions

Cancellation:

- up to 3 month before arrival date 0% of the total price
- up to 1 month before arrival date 40% of the total price
- up to 7 days before arrival date 70% of the total price
- cancellations less than 7 days before arrival date, no-show and early departure 90% of the total price

- otherwise the the general terms and conditions for the hotel industry are valid

Cancellations are only valid in writing. Please note that these cancellation fees are payable regardless of the re-letting of the booked room/apartment.

Travel cancellation insurance

In your own interest, we ask you to take out travel cancellation insurance - easily online with Europäische Reiseversicherung.  

Hotel cancellation insurance

Carefree winter holidays thanks to travel insurance

Security included: We offer you the option of taking out travel insurance from Europäische Reiseversicherung for every booking. So that you are protected against any additional costs related to Covid-19 and much more before or during your ski holiday! HERE you will find all information and details about the travel insurance "Hotelstorno Plus" from Europäische Reiseversicherung.Here you will find all information and details about the travel insurance "Hotelstorno Plus" from Europäische Reiseversicherung.

Please note that these framework conditions, especially with regard to Covid-19, can change continuously! We therefore recommend that you find out about the currently valid conditions from our partner, Europäische Reiseversicherung ERV, before taking out insurance

There is no insurance for travel warnings . It is also excluded if the employer forbids the vacation or if a colleague falls ill and the contact person has to be quarantined as a precaution!

Take precautions and easily take out hotel cancellation plus insurance online with Europäische Reiseversicherung.

 

Short stay

For stays of less than 4 days we charge € 5,- per person per day.

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