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important information for your stay

things to knwo & booking information

Check-In / Check-Out

The rooms and apartments are are available at 3 p.m. at the day of arrival. Let us know if you arrive after 6 p.m. At the day of departure the rooms and apartments are available latest until 10 a.m.


To fix your reservation we require a deposit of 40% of the total price. If the deposit don't arrive in time your reservation is invalid.



On delayed arrival or preterm departure we have to invoice the total price of your stay.


Final cleaning

We clean the apartments every day (expect on Thursday). We only ask our guests to do the washing up and cleaning of the kitchen themselves.

For the apartments there is a onetime final cleaning of Euro 60,- till Euro 80,-.

External guests

We kindly ask you not to take guests into your room or apartment who are not guests of our hotel.

Bank account

Renate Schiefer, Sparkasse Sölden
IBAN AT64 2050 2000 0085 8902  / BIC (swift code) SPIMAT21XXX


Payment options

You can pay cash, with credit card (VISA or MASTERCARD) or with ATM card.


are not allowed.


Local tax

Additional to the room rate there is a local tax of Euro 4,-- per person/day. Children up to 15 years are exempt.


It's not allowed to smoke in our accomodation.


Cancellation conditions


- up to 31 days before arrival date 0% of the total price
- from 30 days up to 15 days before arrival date 40% of the total price
- from 14 days up to 7 days before arrival date 70% of the total price
- cancellations less than 7 days before arrival date, no-show and early departure 90% of the total price

Otherwise the the general terms and conditions for the hotel industry are valid

Please note that cancellations are only valid in writing and that the cancellation costs are due regardless of whether the booked rooms / apartments are rented out.

In your own interest, we recommend that you take out travel cancellation insurance - easily online with Europäische Reiseversicherung Cancellations are only valid in writing. Please note that these cancellation fees are payable regardless of the re-letting of the booked room/apartment.

Travel cancellation insurance

In your own interest, we ask you to take out travel cancellation insurance - easily online with Europäische Reiseversicherung.  

Hotel cancellation insurance

Carefree winter holidays thanks to travel insurance

Security included: We offer you the option of taking out travel insurance from Europäische Reiseversicherung for every booking. So that you are protected against any additional costs and much more before or during your ski holiday! HERE you will find all information and details about the travel insurance "Hotelstorno Plus" from Europäische Reiseversicherung.Here you will find all information and details about the travel insurance "Hotelstorno Plus" from Europäische Reiseversicherung.

Take precautions and easily take out hotel cancellation plus insurance online with Europäische Reiseversicherung.


Short stay

For stays of less than 4 days we charge € 8,- per person per day.


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